Crowne Plaza Manchester Airport employee wins top award

Hotel News - 02/06/2008

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A loyal employee who has served the Crowne Plaza Manchester Airport hotel for the past 30 years was rewarded last year for her quality customer service. Madge Butler won the Manchester Tourism Award for Customer Service. In handing out the award, the judges said that they were particularly impressed with her consistently high level of customer care. In addition, in the last two years, Madge had a 100 per cent record for attendance.

Customer feedback to the newly refurbished airport hotel has consistently lauded Madge for her attentiveness and unparalleled level of customer care. She had a reputation with both customers and with staff at the hotel. One family wrote to the hotel to let them know how impressed they were that Madge recognized and greeted them by name on their second visit to the hotel.

Madge said: “I absolutely love my job and really try to make all our guests at Crowne Plaza Manchester Airport enjoy their time with us. The hotel has had millions of pounds spent on it so it has never looked better, but I think the important thing is to make every guest feel like a million dollars – that’s the key.”

Janet Richardson is the general manager of the Crowne Plaza Manchester Airport and was also impressed with Madge’s work and her recent award. She said: “Customer service is pivotal to our success and Madge really does walk the talk. She is one of the great characters of Manchester Airport and a much-loved member of our team.”

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