Scheme to make UK airports ‘most welcoming in the world’

Hotel News - 13/02/2012

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According to a press release issued late last week, airport operators, ministers and top figures from the industry have teamed up to implement the scheme's ‘Welcome Audit and Improvement Plan’. The group noted that the program is being put into motion ahead of the Olymipic and Paralympic Games set to kick off in London late in the summer.

“We are delighted to be involved in this project which gives airports across the country an opportunity to come together and share best practice on how to offer passengers with a warm welcome. One of our core business priorities is to deliver excellent customer service every day, at every touch point through the airport,” said James Berresford, chief executive of tourism agency VisitEngland.

Carl Lapworth, Leeds Bradford airport’s operations director, told reporters, “Our airports play a vital role in a visitor’s first impression of a destination, both from overseas and at home. This is particularly important during one of the most exciting years for tourism in England and the event today is a great example of the industry working together to make England’s airports the most welcoming in the world.”

Additional airports involved in the scheme include Bristol, Gatwick, Manchester, Luton, Stansted, Exeter, Liverpool, East Midlands and Manchester.

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