Virgin cabin crew sacked for Facebook postings

Hotel News - 03/11/2008

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Saying that the incident "brought the company into disrepute," Virgin Atlantic sacked the employees for the insults they posted about passengers and the false statements they made about the carrier’s safety standards on the popular social networking website.

The airline issued a statement that said: "Virgin Atlantic can confirm that 13 members of its cabin crew will be leaving the company after breaking staff policies due to totally inappropriate behaviour. Following a thorough investigation, it was found that all 13 staff participated in a discussion on the networking site Facebook, which brought the company into disrepute and insulted some of our passengers.”

It went on to say: "It is impossible for these cabin crew members to uphold the high standards of customer service that Virgin Atlantic is renowned for if they hold these views."

An airline spokesman noted that there was no justification for the employees to use a public forum such as Facebook to belittle the passengers who actually pay their salaries. He added that the carrier’s staff is known for excellence in customer service and that anyone acting counter to this standard would not be suitable for employment at Virgin Atlantic.

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