Premier Inn to install noise meters

Hotel News - 22/11/2012

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Budget hotel brand Premier Inn is to begin controlling loud guests with noise meters.

Officials from the company said this week that the devices would be installed in the hallways of more than 600 properties around the United Kingdom. Each unit will measure sound in decibels and will be dubbed ‘ssshh-o-meters’ at Premier Inn hotels.

Warnings will be flashed to guests that are being too loud in the hallway in order to help the firm avoid losing revenue through with its ‘good night sleep’ guarantee. Under the scheme, guests that complain they were unable to sleep are entitled to the refund. A spokesman said on behalf of the hotelier that noise remains the biggest culprit in keeping guests rested.

Premier Inn chief executive Andy Harrison told reporters that the move comes after employees were asked to suggest ways to help customers get proper sleep.

The firm has already employed other suggestions, including distributing sweets to noisy customers to help quiet them down. In addition, door springs have been installed in thousands of guest room to ensure that slamming does not wake others.

Meanwhile, the low-cost chain has just begun construction at a new property at the Worcestershire County Cricket Club. The 120-room hotel is a joint effort between the club and Premier Inn parent firm Whitbread, according to reports.

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